Terms of Service

Terms of Service | Melavora
Website Terms

Terms of Service

Last updated: September 18, 2026

Business Information

Brand
Melavora
Legal Company Name
Guangzhou Caita Trading Co., Ltd.
Business Owner
Chuantao Teng
Business Address
Room C260, 1st Floor, No. 92 Guangshen Avenue East, Xintang Town, Zengcheng District, Guangzhou, Guangdong, China
Website
Customer Support Email
Telephone
Customer Service Hours
9:00 AM – 6:00 PM Pacific Time
Guangzhou Caita Trading Co., Ltd., doing business as Melavora, operates this website. These Terms govern your access to and use of melavora.com and its website features and services.

1. Acceptance of These Terms

By accessing or using melavora.com, you agree to these Terms of Service and any policies incorporated by reference. If you do not agree, please do not use the site.

2. Online Store Platform

Our online store is hosted on Shopify, which provides the e-commerce platform that enables us to offer products and website services to customers.

3. Eligibility & Lawful Use

You may use the site only for lawful purposes and in accordance with these Terms. You must not misuse the site, attempt unauthorized access, transmit malicious code, interfere with site security, or use the site in a manner that violates applicable law or the rights of others.

4. Site Information

We aim to keep product, pricing, availability, and website information accurate and current. Minor errors, omissions, or formatting issues may occur. We may correct errors, update information, or change website content where reasonably necessary.

5. Products & Availability

Products may be available in limited quantities and may be changed or discontinued. Product colors and appearance can vary depending on lighting, photography, and device displays. Product-specific dimensions, materials, included components, and care information should be reviewed on the applicable product page before purchase.

6. Prices & Promotions

Prices and promotions may change from time to time. The price shown at checkout at the time an order is submitted controls, subject to correction of obvious pricing or listing errors as permitted by law. Promotional offers may have separate eligibility requirements or expiration dates.

7. Purchases

Purchases are governed by our Terms of Purchase, which explain order acceptance, payment, shipping, cancellations, returns, refunds, and transaction-related matters.

8. Third-Party Services & Links

The site may include services, content, or links provided by third parties. We are not responsible for third-party websites or services that we do not control. Your use of those services may be governed by separate terms and privacy policies.

9. Intellectual Property

The Melavora name, site design, written content, graphics, product presentation, and other site materials are protected by applicable intellectual property laws. Except as permitted by law, you may not copy, reproduce, distribute, sell, exploit, or create derivative works from site materials without authorization.

10. User Content & Feedback

If you submit reviews, feedback, suggestions, images, or other content, you represent that you have the right to provide it and that it does not violate law or third-party rights. We may use non-confidential feedback to improve our products, services, and customer experience.

11. Prohibited Conduct

You must not use the site to commit fraud, impersonate another person, infringe intellectual property rights, collect data unlawfully, distribute malware, interfere with security, place abusive or deceptive orders, or engage in unlawful conduct.

12. Disclaimer of Website Availability

We do not guarantee that the site will always be uninterrupted, error-free, or available. We may maintain, update, suspend, or modify site features from time to time.

13. Limitation of Liability

To the maximum extent permitted by applicable law, we will not be liable for indirect, incidental, special, or consequential damages arising solely from use of or inability to use the website. Nothing in these Terms excludes or limits liability that cannot legally be excluded or limited.

14. Indemnification

To the extent permitted by law, you agree to be responsible for losses or claims arising from your unlawful misuse of the site, your violation of these Terms, or your infringement of another party’s rights.

15. Privacy

Our collection and use of personal information is described in our Privacy Policy.

16. Changes to These Terms

We may update these Terms from time to time. The current version will be posted on this page with its applicable “Last updated” date. Continued use of the site after an update constitutes acceptance to the extent permitted by law.

17. Severability

If any provision of these Terms is found unenforceable, the remaining provisions will continue in effect to the extent permitted by law.

18. Consumer Rights

Nothing in these Terms is intended to waive, exclude, or restrict mandatory consumer rights that apply to you under applicable law.

19. Contact

Questions about these Terms of Service may be directed to the contact information shown in the Business Information section above.