Contact Us
Contact Us
Last updated: September 18, 2026
Business Information
Questions about a product, an order, delivery, a return, or a refund? Our customer support team is here to help.
How to Reach Us
Email: service@melavora.com
Telephone: +86 14776187746
Customer Service Hours: 9:00 AM – 6:00 PM Pacific Time
Please include your order number and the email address used at checkout. For damaged, defective, incorrect, or incomplete items, include clear photos or video when relevant so we can review the issue efficiently.
Order & Delivery Support
If you are contacting us about tracking, a delayed shipment, an address issue, or a package that may be lost, please provide your order number and the latest tracking information available to you.
Returns & Refunds
Before sending any item back, please request return authorization. Approved returns may need to be sent to a designated return warehouse that is different from our business registration address. Please review our Return & Refund Policy before shipping a return.
Business Inquiries
For business, product, or website-related inquiries, please use the customer support email above and clearly identify the purpose of your message.